Refund & Return Policy

Refund & Return Policy

At earthaurastones, we want you to love your jewelry. If you’re not completely satisfied, please review our policy below.

Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, unworn, and in original packaging.

• For hygiene and safety reasons, earrings and personalized/custom jewelry are non-returnable unless defective.

Non-Returnable Items

• Earrings (for hygiene reasons)

• Custom or personalized jewelry

• Final sale items

• Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Order number

• Clear photos of the item and packaging

Refunds

• Once approved, refunds are processed back to your original payment method.

• Refunds usually appear within 5–10 business days.

• Original shipping costs are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective.

• We recommend using a trackable shipping service.

Contact Us

Email: ja@synticatenurses.com